Independent Veterinary Practices.Corporate Veterinary PracticesSpecialist Veterinary PracticesVeterinary Universities
Vetstoria provides online appointment scheduling for vets. We simplify the client scheduling process by seamlessly integrating with the practice management software of veterinary practices. Pet owners can schedule appointments anytime, anywhere, including the practice website, Google or any social media platforms such as Facebook or Instagram.
|Founded in 2014
Located in United Kingdom
|Starting Price||Not provided by vendor|
|Deployment||Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
|Support||24/7 (Live Rep)
Pros:"Friendly, knowledgeable folks make it easy to recommend the product.""Onboard process was thorough and informative (not super quick, but for good reason). The team have been excellent communicators and provide great customer service.""Being in a multi veterinarian practice, the Veterinary Online Booking software is amazing.""That clients can book at any time of the day or night, it's simple and straight forward to use for them and for me."
Cons:"Learning to use the software and installing it can be time consuming. I believe that is really the only downside to this software.""My main problem is not having the time to exploit all the potential uses.""Clients are able to book at times that leave unuseable gaps. Ie first free slot at 4.30pm, but client chooses 4.40pm - leaving 10 minutes wasted.""We are able to schedule appointments with this software 24/7 with little to no employee time needed."
Flexibity for our clients in making bookings and the reduction of work on our reception team.
The seamless integration with RxWorks. The minimal maintenance and the ease with which to make changes within the program itself.
Nothing. I have found that the software is relevant to our needs and easy to use. It takes little of my time the manage and both staff and clients find it great.
Our clients often comment on how easy it was for them to make an appointment. A lot of the web-based appointments are made outside of the hospital's opening hours so it effectively allows our client access to us 24/7.The ability for clients to choose their veterinarian is great. In addition the fact we can select what species each vet is comfortable seeing is a bonus.Once the system is set up it just operates in the background and needs little to no maintenance other than adding new veterinarians, public holidays etc.Vetstoria has worked seamlessly with our RxWorks system. It was also very easy to add to our practice website and Facebook pages.
The set up took a little bit of work as we had to change a few things on our RxWorks practice management. None of this was too difficult and has actually improved our efficiency in a few other areas!It would be nice for clients to be able to indicate that they are happy to see any veterinarian even though they need to select a particular one at the time of booking. Our reception staff have to ask when the client arrives.
We are able to schedule appointments with this software 24/7 with little to no employee time needed! This makes focusing on our patients much easier!
Being in a multi veterinarian practice, the Veterinary Online Booking software is amazing. Not only does the software cut down on extra work for our employees, but it also makes it extremely accessible to our clients. We have the ability to fully customize what veterinarians are available and when they can see patients. We are also able to block off certain days that we are not open!!
Learning to use the software and installing it can be time consuming. I believe that is really the only downside to this software. Other than that it's fantastic.
We have been entirely impressed with the quick setup, efficient intregration and effective customer service. We strongly recommend this product, it has been nothing but a benefit to our business
Vetstoria has very effectively integrated with our PMS (idexx animana), and has demonstrated significant value in terms of increased bookings (usually done out of hours), and reduction in phone calls into the clinic allowing for increased staff productivity by reducing work load over the phone. Furthermore as a start up clinic we are marketing to a modern client base which expect online booking, of which Vetstoria provides us with.
We have minimal issues with the services, the only issue was setting up of the unavailable appointments was a little confusing, but easily managed once understood