CareSmartz360

  • Posted by: 25-06-2020, 10:22
  • LICENSE: Free


CareSmartz360

Best For

Private Duty Home Care Service ProvidersHome Care Franchisors and FranchiseesIndependent Home Care Agencies

Product Details

Whether you are a Private Duty Home Care Franchisor or an Independent Agency, CareSmartz360 is designed to meet your business needs. Developed by software technology experts in collaboration with Home Care Agencies, CareSmartz360 is a HIPAA compliant, Cloud-based solution that manages every aspect of your home care business - Client Assessment & Intake, Scheduling & Point of Care Management, Billing & Payroll, Human Resources, CRM & Marketing, Training, Reporting and Franchise/Agency Management

Contact Details

CareSmartz
http://www.caresmartz360.com
Founded in 2010
Located in United States


Starting Price $10.00/month/user
Priced per patient or client
Free Trial Yes
Deployment Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Android
Training In Person
Live Online
Webinars
Documentation
Support 24/7 (Live Rep)
Business Hours
Online


CareSmartz360

CareSmartz360

CareSmartz360

CareSmartz360

CareSmartz360


Pros:"This software was easy to navigate even for a novice like me. I am not technologically minded, but this allows for ease of transitioning from one application to the next.""She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism.""She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism.""We have been working really close with [SENSITIVE CONTENT HIDDEN] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system."
Cons:"Because there is so much room for customization, I found it overwhelming and difficult to determine which options would imperative and which were insignificant in the scheme of scheduling.""Some difficulty navigating Library but otherwise."


“Perfect for a Growing Agency”



Pros:
This software has made it very easy to go from doing our scheduling and books by paper to an online system. We are more organized and efficient and it is making the staff and clients happy.
Cons:
There is nothing we don't like, it has been a good addition to our office system.
Reasons for Choosing CareSmartz360: 
Cost and recommendation from another agency.


“Exceptional Customer Service and user friendly application ”



Overall:
We have been working really close with [SENSITIVE CONTENT HIDDEN] and she is amazing, she goes beyond her duties, always there to ensure the customers are fully apt to navigating the system. She has tremendous patience, she is kind, attentive to our needs as customer and never declines any opportunity to lend a helping hand. Words cannot describe her professionalism. She is beyond amazing. [SENSITIVE CONTENT HIDDEN] thank you for all you do for your customers [SENSITIVE CONTENT HIDDEN] Thank you for your expertise and technical support as well You and your Caresmartz360 team are awesome.You guys are my favorite home health software vendor
Pros:
What I liked most about the software is how there are various ways to learn how use the app. For instance, there is costumer support, video tutorials, webinars, and word documents. There is practically, a method for every type of learner, even costumer support one on one trainings!
Cons:
I really can't think of any, when ever there is an issue, caresmarts is always on top of it.
Alternatives Considered: 
Tellus
Reasons for Choosing CareSmartz360: 
My partner was considering to switch and for the very reasons I mentioned earlier I convinced them we would be crazy not too. The staff is always working on ways to ensure the client is successful and not only successful but your unique needs are met. You can personalize settings and the configuration is as easy as pie. Keep up the good work!


“Can use some improvements with functionality ”



Overall:
[SENSITIVE CONTENT HIDDEN] is completely fantastic. The onboarding is priceless and very much appreciative. The one hour training goes so fast and she's an excellent trainer. Regarding the bugs, I've sent an email....no response. Called tech support and was on hold for quite some time so I hung up. I am going to call again to address the concerns listed and hopefully we can get this straighten out.
Pros:
The demo was fantastic. This literally is a good product and as a Home Care provider, this was an easy solution in managing the daily operations of my business. Everything you need to manage clients, records, staff, training etc, is here.
Cons:
There are several bugs that interfere with my day to day business. For example, I have been unable to enter payor info. The screen goes blank, in order to schedule staff to meet with clients, I have to enter payor info. If this step isn't functioning, I can't schedule staff to work with clients, which means clients are not getting service and I am not getting paid for providing a service. Several staff are receiving daily messages that they have a meeting when they don't. In fact the messages are being received during the times they have themselves listed "unavailable". Then you have the "open shift" schedule, none of my staff can see open shifts. I am tech savvy however this system is too complicated to find some of the simplest task in order to self teach. I find myself spending hours trying to figure things out. I 'm going to try this for another 30 days and if these issues continue, I will have to seek services elsewhere.
Reasons for Choosing CareSmartz360: 
Price


“Way better than our old software”



Overall:
From the original phone call to support calls I make now Caresmartz360 has been a huge part in initiating/supervising client care.
Pros:
Ease of scheduling, adding clients, adding caregivers and editing information. The overall "feel" of how the program looks makes me excited to use it as opposed to other softwares with an older, boring look. Support gets a rating of 10/10. Professionals are always happy to help. Caregiver app makes life so much easier.
Cons:
I wish there was a way to "bulk" approve schedules instead of having to open each individual shift and click "approve"
Switched From: 
WellSky Private Duty
Reasons for Switching to CareSmartz360: 
More bang for my buck, only paying for clients I have, and the feeling of having support and being able to do assessments online.


5

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4.5/5

Rating

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