Rocket.Chat

  • Posted by: 25-06-2020, 05:50
  • LICENSE: Free


Rocket.Chat

Best For

All kinds of companies seeking a reliable communication platform to increase business efficiency by enabling teams to chat and collaborate quickly and in compliance with high-privacy regulations.

Product Details

Use Rocket.Chat to boost your business productivity by controlling and centralizing your communication with internal or external clients in one place. Eliminate distractions and take advantage of a fully customizable interface with a range of plugins, themes and integrations with other key software.

Contact Details

Rocket.Chat
https://rocket.chat
Founded in 2016
Located in United States


Starting Price $3.00/month/user
Premium pricing starts at $3/user/mo with annual discounts available.
Free Trial Yes
Deployment Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Android
Training In Person
Live Online
Webinars
Documentation
Support 24/7 (Live Rep)
Business Hours
Online


Rocket.Chat

Rocket.Chat

Rocket.Chat

Rocket.Chat

Rocket.Chat


Pros:"To summarize, makes communicating within company very easy. Love ability to create groups, send a variety of message formats, and chat history logging.""Firstly the sharing feature of this product is of unique importance that helps me to share unlimited files and folders to numerous people anywhere in the world in just few seconds.""Love that you can set up channels and configure admins and users. It works great and can be locally hosted and tied in to workgroup usernames.""I like this software cause it makes it easy to talk to others or post information to them. I also like the emojis that show for expressing your posts."
Cons:"All we want is a voice call. Most of our machines intentionally do not have webcams, yet we have no choice but to select "Video Chat" and then dismiss the dialogs warning us that no camera was found.""Also, for those of us who do have cameras, the default initial setting for a call should be camera OFF for heavens sake. There have already been a couple of embarrassing accidents.""It can be a hindrance at times to do more granular configuration on a Rocket. Chat server and it takes a while to figure these things out.""There's also a problem with notifications right out of the box. That is really frustrating and we still don't have notifications working on our platforms."


“Rocket.Chat is an open-source discord or slack. A chat program you can host on your own server.”



Overall:
I used this product as a secure chat interface to get away from facebook.
Pros:
Well, amazingly it's free for personal and commercial use. On top of that it works very well, and you can even deploy in a docker, which means you can get it up fast. It has tons of functions that you can integrate to compete with the discord and slack. Tons. Also, you can integrate bots, which seems like the latest thing.
Cons:
I can't really think of any Cons, except maybe not great for the technologically challenged. This software is robust, so you can get lost in settings pages if you don't know where to go. Still, I think anyone who can follow directions can get this working.


“My 6 months with Rocket Chat”



Overall:
Very satisfied . I have used Slack, Teamwork Chat before, but Rocket Chat is very economical to me ( free- minus the VPS cost). ANd it has everything we need.
Pros:
1. Installation is a breeze. I was able to install Rocket Chat, get SSL configured, and had a running server set up in an hour without having to wave through endless linux commands.2. Inbuilt support, for Video call using Jitsi, and inbuilt notifications.3. Slack like user interface , which my team can instantly connect to.
Cons:
1. The Quote a message, can be improved, it is visually not very clear.2. The Video call doesn't ring inside the application, only gives a button to join which makes people skip it some times.3. On Windows, if the app is running in background, you need to go to the notification panel to bring it to front, if you start from the Start Menu, it doesn't come to front.Overall, the shortcomings are very less and trivial. The software is very stable and a breeze to use.
Alternatives Considered: 
Google Meet and Workplace by Facebook
Reasons for Choosing Rocket.Chat: 
I tried it, loved it , stuck to it. It gave me no reason to switch.
Switched From: 
Slack
Reasons for Switching to Rocket.Chat: 
Slack doesnt have screen sharing on free version, which was the primary reason I shifted to Rocket CHat


“Rocket Chat Messanger in Customer Service.”



Overall:
Effectieve business communication among clients/internal and customers. happy to use i.
Pros:
easy to use, configure, can be installed on many forum like ubuntu,ocean,docker etc. Android/IOS application supported. text formatting is value aded feature. file can be sent or recieved. hence at server level restriction can be made to avoid data sharing. channel/grouping can be made. 2 step security is good option.
Cons:
User cant made group, does not work with windows server active user directory, if you paste large data, it will convert it to text file, editor do not support for medium large data.
Reasons for Switching to Rocket.Chat: 
Unable to handel client outside windows users, i.e users needs to be registered on domain.


“Good & free corporate chat alternative”



Overall:
Rocket.Chat is an overall-nice & free alternative to other enterprise messaging tools.A few words about setting it up:- The server runs on-premises, so all chat data currently resides in our own infrastructure - this was also one of the reasons we chose this. - Secondly it supports LDAP, so this played well with our Active Directory accounts.- Voice calling requires additional setup, which we decided to skip.- Mimetypes for supported file attachments need to be configured by hand, one-by-oneAnd about usability: first of all, it does lack some nice-to-haves here and there:- It cannot be integrated with SharePoint, so there are no status updates when going in a meeting.- Since the desktop client is an Electron app, notifications are a bit lacking; these aren't persistent and besides showing a small blip in the system tray icon, you can't really tell whether there are any new messages.- Also due to the client being an Electron app, it cannot support systemwide shortcuts- It lacks the "threading discussion" that you see in other chat apps.However, all basic features are in place. Pasting images and links gives you a nice preview and text formatting is simple and works as expected.Also, it has a nice Off-The-Record mode where messages are not persisted.And finally, features are still being developed so new features are added constantly.
Pros:
- Supports LDAP authentication- On-premises server- Platform availability (both web, mobile and Desktop)- Good & clean usability
Cons:
- Some things are still not working in the mobile native app (e.g.: voting on polls)- No support for threaded chat - No straightforward integration with SharePoint- Electron client app only, so notifications are a bit lacking
Alternatives Considered: 
Mattermost
Switched From: 
Skype for Business
Reasons for Switching to Rocket.Chat: 
After many years of pain using Skype4Business there are finally plans by Microsoft to phase it out. So we decided to test out several platforms - RocketChat included, which we also ended up adopting in the end.


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4.4/5

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