Zoho Assist

  • Posted by: 24-06-2020, 00:08
  • LICENSE: Free


Zoho Assist

Best For

Outsourced IT & MSP Support, IT Support, Customer Help Desks.

Product Details

Zoho Assist, your one-stop solution for remote support, screen sharing and remote access helps you access remote desktop of your customers or share your screen and manage unattended computers easily. Get started today with one of the industry's most secure, reliable and affordable software. Requires no prior installation. Cross-platform support available. Works across devices. Supports all major web-proxies and firewalls.

Contact Details

Zoho
http://www.zohocorp.com

Located in India


Starting Price $10.00/month/user
Volume discounts available. Flexible pricing model.
Free Trial Yes
Deployment Installed - Mac
Installed - Windows
Web-Based, Cloud, SaaS
iPhone / iPad
Android
Training In Person
Live Online
Webinars
Documentation
Support 24/7 (Live Rep)
Online


Zoho Assist

Zoho Assist

Zoho Assist

Zoho Assist

Zoho Assist


Pros:"Unattended access is easy to deploy and the console works great. The mobile app for Android is helpful when you are away from a computer.""I have learned that good software means nothing when the company behind it isn't a reliable partner. Zoho is a company that is more focused on the customer than the shareholders.""This software definitely serves its purpose. It is great to track productivity and I love that it has the ability to do a remote session which is often needed and utilized.""There are many free softwares are availiable in market. If you want to competate this paid software with free software , should have more advantages."
Cons:"The only thing I found confusing was the billing wording. I just called and clarified and made my payment.""It's a shame the option to embed this on your website is only available on the more expensive edition.""It not so much that i would abandon the platform but is a bit annoying.""Once I logged in and 1/3 of the computers did not have the same names I had given them. This seemed to be a conflict between the phone app and browser version and has not occurred again."


“Zoho Assist Review”



Overall:
I use ZOHO to remote access clients servers, networks Computers ect. I had used another product of years and this is by far the one I will stay with.
Pros:
Very easy to set up, Unattended deployment was very easy. With Chrome anywhere, I am my ZOHO Assist is accessible. I also have a link on my web site for my clients to gain ease of access.
Cons:
Only one con I have to log in almost every visit and it sees me as a trail user I just have to wait a bit for my account to be loaded. Current users should have their own portal separate from a trail user.
Alternatives Considered: 
ConnectWise Control
Reasons for Choosing Zoho Assist: 
I like the pricing and I can choose between a number of clients or Techs
Switched From: 
TeamSupport
Reasons for Switching to Zoho Assist: 
Cost and unattended access setup.


“Really Easy Setup”



Overall:
We needed something to gain unattended access to our PCs and Servers. It was a really easy setup process and had devices ready to login within minutes. They also have a chat feature which allows you to speak with technical support within minutes.
Pros:
There are so many great features of Zoho Assist. The unattended support feature saves so much time in the troubleshooting process. It is fast and haven't had any issues with performance. I also really like the fact that when you delete a device, the software deletes itself from the device automatically. The setup was really easy and the chat feature in the admin portal, I was able to get technical support within a few minutes the times that I did have questions. I would recommend this to anyone who needs unattended remote access to the network environment.
Cons:
I haven't seen any cons. It is really fast connection and especially convenient that it is unattended remote support so I can login without needing confirmation from the end user, this saves so much time in the troubleshooting process. A suggestion would be add features that would allow the admin to see information without having to log into the PC, such as disk space, memory / CPU usage, last time rebooted.
Alternatives Considered: 
ITarian and TeamViewer
Reasons for Choosing Zoho Assist: 
We were already using the Zoho Assist, remote assistance and found it really simple and easy. We decided to try the unattended support and it has been a great experience!
Reasons for Switching to Zoho Assist: 
They no longer offer their services for free. We have numerous issues with their services when it was free so we weren't going to pay for their services.


“Reliable, Easy To Use Remote Support Tool”



Overall:
Our agents have found it to be reliable, easy to use, and supported clients have also found it easy to work with. Our technical support capabilities have been greatly amplified by using this tool.
Pros:
We've had a great experience with Zoho Assist. One of the best things about the software is the speed to which a client can be invited to a session - in the agent portal, one click creates a session, another click invites the user, done. A small client software download is involved, but this has not been an issue for any of the remote sessions we have conducted. We have also not had any installation issues with the remote client software on customer machines. We also appreciate how cross-platform the Zoho Assist tool is, so that it works on any machine our customers are using. The remote desktop experience is reliable, operates with minimal lag, and automatically reconnects if any bandwidth interruptions occur. Ability to conduct sessions via mobile device is also useful.
Cons:
Very little that we did not like about the software. We have not experienced any crashes, installation issues, or incompatibility issues (both agent and supported client can be on any device). We cannot recall any service outages.
Alternatives Considered: 
TeamViewer
Reasons for Choosing Zoho Assist: 
Inexpensive and simple to use, quick to deploy, small client download size


“Just about the worst support software I have ever had the misfortune of using”



Overall:
Based in a rural location, I have been providing technical support to my clients for over 10 years now. Having initially used pCAnywhere, I quickly switched to a SaaS solution from Citrix which worked tremendously well at a price and offered fantastic features. I begun to investigate alternatives some 3 years ago and came across the Zoho offering and registered as a Beta user on the understanding that the software may be problematic. It was fantastic and so when the Beta test finished I subscribed to their offering. Since then things have gone downhill from the deletion of all my unattended machines (with the embarrassment of asking clients to help me reinstall the software). I am currently experiencing a whole range of issues that affect about 50% of all my remote sessions; as a small business this is a disaster - I am unable to provide satisfactory service to my customers which is compromising my reputation. To be fair, they do fix issues when I complain, but it is often "we found some issue and moved you onto another server..." and then more issues crop-up.
Pros:
Inexpensive, Reasonable Customer supportAttended system is okay
Cons:
Keyboard on iPad pro does not work (on screen keyboard does)Was advised to stop using Chrome extension (which I liked) and use the desktop app instead. The desktop app is about as stable as Homer Simpson after a donut and beer binge.Desktop app require frequent restarting.Sessions abruptly finish and impossible to reconnect without asking client to reboot their machine (and this does not always work). Unattended component is diabolical
Recommendations to other buyers: 
Do not use to provide support on mission critical systems for clients. If it is only for family and friends you are likely to provide support to (or to IT savvy clients who do not require unattended support) then Zoho is fine. Otherwise I strongly advise you to look at alternatives which I am now doing.


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4.6/5

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